We hope you found what you were looking for. If that's not the case, we gladly accept returns within 14 days of purchase date.
THEIA will accept returns* for orders meeting the below conditions that are received within 14 days of purchase date for a refund. Returns received after 30 days will not be accepted. Please note that you must return your item within 2 business days of generating the return label.
Refunds will be provided for the value of your item and tax minus a $12 restocking fee. THEIA does not refund original or return shipping costs.
- THEIA must be able to verify proof of purchase.
- Delivery dates are defined from FedEx records, and cannot be disputed.
- Returns received after 30 days from purchase date will not be accepted.
- Products purchased online cannot be returned to a distributor.
- Products purchase from a distributor cannot be returned online. See distributor policy.
* Please note that any item marked as Final Sale cannot be returned or exchanged.
This policy outlines the returns terms and conditions when purchasing with THEIA online, and is applicable to all customers placing an order on www.theiacouture.com. This policy is applicable to THEIA's online customers only and does not extend to customers purchasing from a distributor. Items purchased from a THEIA distributor are bound under that retailer's policy. THEIA online cannot be held accountable or provide accommodation for purchases made outside of www.theia.com. For further information or clarification, please email email@example.com.
THEIA products purchased from a distributor such as Nordstrom are subject to that distributor's purchased and returns policy. THEIA cannot be accountable for orders or purchases made at a distributor; with the exception of genuine product faults, as assessed by our Customer Service Team.
CONDITION OF PRODUCT
To be eligible for a return, the garment must meet the below quality conditions:
- All tags attached
- All accessories included
- Unscented (no perfume or other scents)
- No human, animal or other hair
- No rips or tears
- No other signs of being worn
- All original packing and hangers included
GIFT EXCHANGES & RETURNS
Products purchased as a gift at www.theia.com are bound by this policy, and must satisfy policy requirements for returns, exchanges or refunds.
Please note that we do not offer international returns at this time. All international orders are FINAL sale.
INITIATING A RETURN
To initiate a domestic return, go to https://theiacouture.com/a/returns enter your order information.
Please contact customer service on the above details should you require further assistance.
THEIA takes extreme pride and care in the quality of our product. Should you receive a product that does not meet expectations, please contact customer service on the details provided above.
Refunds will be provided for the value of your item and tax minus a $12 restocking fee (this fee is waived when processing an exchange rather than a return). THEIA does not refund original or return shipping costs.
RETURNS/ REFUND PROCESSING TIMEFRAMES
Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process.
You will be notified via email once your return has been completed.
Upon printing the return label from returns.theiacouture.com, you will receive a tracking number found on the return shipping label. At the time, THEIA does not offer return tracking, so we recommend you note this for your reference.