In the spotlight
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
To return your product, you should mail your product to: 312 East Rosecran Ave Gardena, CA 90248, using the shipping tag provided to you in the box.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Unfortunately, we are unable to handle returns for products purchased at retailers or other web stores. We will only return items purchased directly from theiacouture.com. Other vendors may have different return policies so please check with them before making a purchase.